AI Content & Limitation Notice

Nyay360 uses AI language models to help you draft consumer complaint letters more quickly and with better structure. AI is one tool among several on the Platform — we also use rule-based templates, curated evidence checklists, and structured escalation guides.

While AI drafting assistance can significantly speed up the process and help you organise your grievance clearly, AI is not infallible. This notice details its limitations and your obligations as a user.

When you fill in the complaint wizard on Nyay360, the information you provide — complaint category, company name, incident description, dates, amounts, and reference numbers — is used to:

1. Generate a structured complaint letter tailored to your specific situation
2. Suggest an appropriate subject line for formal correspondence
3. Identify relevant consumer protection laws and regulatory frameworks for your category
4. Draft relief requested sections that are proportionate and clearly stated
5. Generate an escalation pathway suggesting the appropriate next authority if the initial complaint fails

The AI models we use (including those provided by Anthropic and OpenAI) have been trained on large corpora of text including formal correspondence, legal documents, and consumer protection materials. They are capable of producing well-structured, professionally worded drafts.

AI language models have several important limitations that affect the reliability of generated complaint letters:

3.1 Knowledge Cutoff

AI models have a training cutoff date. They may not know about:

• Recent amendments to consumer protection laws
• New regulatory circulars, updated complaint procedures, or revised regulator contact details
• New companies, payment platforms, or services that launched after the training cutoff
• Recent court judgments or consumer forum decisions that affect how complaints are handled

3.2 Factual Accuracy

AI may generate plausible-sounding but factually incorrect information, including:

• Incorrect regulatory timelines (e.g., stating a regulator responds within X days when the actual timeline differs)
• Wrong or outdated postal addresses, email addresses, or online portal URLs for regulators
• Incorrect statutory references (citing provisions that do not exist or have been amended)
• Inaccurate descriptions of the complaint filing process for a specific authority

3.3 Context Limitations

• AI cannot review actual evidence files or documents you have uploaded — it works only from the text you provide
• AI cannot assess the legal strength of your complaint or advise on your chances of success
• AI cannot account for jurisdiction-specific nuances, local consumer forum practices, or court-specific procedural requirements
• AI works from your description of events and cannot verify whether those events actually occurred as described

Examples of what AI might hallucinate in a complaint context:

• A non-existent complaint reference number or regulatory form number
• A regulation or circular that does not exist or was never enacted
• A specific timeline or compensation amount mandated by law that is not accurate
• Contact information (email addresses, phone numbers, portal URLs) for a regulator that is incorrect
• A company office address or corporate registration number that is wrong

Treat all specific details in AI-generated complaints as provisional until you have independently verified them from official sources. Do not assume that because the text sounds authoritative, it is correct.

Before submitting any AI-generated complaint to any company, regulator, ombudsman, consumer forum, or court, you must:

1. Read the complete complaint letter carefully, word by word
2. Verify that all stated facts (dates, amounts, transaction IDs, company names) are accurate
3. Verify the correct name and address of the recipient authority from their official website
4. Verify any regulatory timelines, procedures, or statutory references cited in the complaint
5. Correct any errors, outdated information, or inaccuracies before submission
6. Ensure the complaint is appropriate for submission in your specific jurisdiction and to the correct forum
7. Ensure that statements made in the complaint are truthful — filing a complaint with false information can have legal consequences

You are solely responsible for the content of any complaint you submit. Nyay360 bears no liability for consequences arising from the submission of inaccurate, false, or legally inappropriate content.

AI language models are not lawyers. They cannot:

• Provide a legal opinion on whether your complaint has merit under applicable law
• Interpret how a specific statute or regulation applies to your particular circumstances
• Advise you on the legal risks of filing or not filing a complaint
• Assess the liability of a company or individual under any legal framework
• Predict how a regulator, consumer forum, or court will decide your matter

Any language in an AI-generated complaint that appears to cite legal authority, invoke statutory rights, or make legal arguments should be treated as a drafting suggestion only — not as a legal opinion. Verify such statements with the applicable law or a qualified legal professional.

In addition to AI language models, Nyay360 uses rule-based logic and pre-written templates for certain complaint categories. These templates:

• Are based on common consumer grievance patterns in India and are regularly reviewed for accuracy
• Use structured placeholders that are filled in with your specific complaint details
• May still contain information that becomes outdated as regulations or procedures change
• Should still be reviewed and verified before submission, even where AI generation is not involved

Rule-based templates reduce (but do not eliminate) hallucination risk. The same verification obligations described in Section 5 apply to template-based complaints.

When you use AI drafting features on Nyay360, the following data may be logged:

• The complaint category and sub-category
• The company or institution name
• The AI provider used and model version
• Token counts and processing duration
• Whether the generation was successful or encountered an error
• Anonymised or pseudonymised versions of prompts for quality assurance purposes

We do not share AI usage logs with the companies you are complaining about. Logs are used internally for platform quality improvement, fraud detection, and compliance monitoring. See our Privacy Policy for full details on data handling.

The Platform may use automated checks to detect potential misuse, including:

• Detection of complaints that appear to contain false or fabricated information
• Detection of content that violates our Acceptable Use Policy (e.g., threats, abuse)
• Detection of coordinated fake complaint campaigns
• Rate limiting to prevent automated abuse

If your complaint is flagged by automated moderation, a member of our team may review it manually. Accounts found to be in violation of our Acceptable Use Policy will be subject to the enforcement actions described therein.

Questions about AI use on Nyay360: [email protected]