Railway Complaint Letter Generator for India

iGuideline Summary

Indian Railways and IRCTC are covered under the Consumer Protection Act. When a train is cancelled by Railways, passengers are entitled to a full refund. For passenger-initiated cancellations, charges apply as per Indian Railways Refund Rules. TDR (Ticket Deposit Receipt) must be filed within specific time limits. Service complaints can be filed on the Railways Grievance Portal (pgportal.gov.in). VERIFY_OFFICIAL_SOURCE: Indian Railways Refund Rules and IRCTC help center.

When to File This Complaint

• Train cancelled by Railways and refund not received within 10 working days
• Refund not credited despite TDR filed on time
• Dirty, unsafe, or severely delayed train service
• Harassment or misconduct by train staff or TTE
• Double deduction for the same ticket booking
• Wrong class accommodation provided without voluntary upgrade
• Catering service quality complaint or overcharging

Documents Required

• PNR number (mandatory for all IRCTC and Railway complaints)
• Transaction ID and bank statement showing debit
• IRCTC booking confirmation email
• Train cancellation notification (if applicable)
• TDR acknowledgment number (if TDR was filed)
• Photographs as evidence (for catering or accommodation complaints)
• Ticket or e-ticket copy

Common Mistakes to Avoid

• Not filing TDR within the stipulated time window (varies by circumstance)
• Losing the PNR number or transaction reference before filing
• Not escalating to pgportal.gov.in after IRCTC fails to respond
• Cancelling a ticket after train departure without filing TDR
• Not checking IRCTC refund status before raising a new complaint
• Not documenting train delays or service issues with timestamps and photographs